Finance terms & conditions

Buy now, pay in 3 months

You can choose to Buy Now & Pay Later on orders with a minimum order value of £3,000, typically with a 25% deposit and 3 months deferred payment period from the date of installation. Loans are offered between £1,000 and £50,000 over a fixed term of 72 months, with a fixed APR of 19.9%. Interest is calculated from the date of installation and only payable if the outstanding balance is not settled before the end of the 3-month deferred payment period. Monthly repayments commence after the deferred payment period. Customers may settle the loan early and a settlement charge of £29 will apply. Finance is subject to status and terms.

Spread the cost over a maximum of 72 months

Interest bearing flexible credit is available on orders over £3,000 + VAT with a minimum deposit of 25%. 12.9% APR representative. Finance available over 36 – 84 monthly instalments. Credit is subject to status and affordability, terms apply.

Neville Johnson, FRN: 724090, are authorised and regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC. Terms and conditions apply.

Discover the Neville Johnson experience and learn what happens at each stage of the journey, from your initial no obligation design visit, to our impeccable after care and 10 year guarantee on all furniture and staircases.

Further information

If you have a complaint relating to your finance agreement

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna.

Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can’t reach an agreement

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:

• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk

Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk