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Delivery And Returns

DELIVERY ARRANGEMENTS

 

When your products are ready we will contact you to arrange the specific delivery date and time window with you. Once you have agreed a specific date and time for delivery, you must strictly adhere to this and ensure that you are available to take delivery at that date and time.

 

DELIVERY ADDRESS

 

Delivery will be to the delivery address stated in your order. If no address was stated, then delivery will be to the address at which your payment card is registered, or if that is not available, to any other address you have provided in any website account with us.
We only deliver products to mainland Great Britain.

RETURN OF THE PRODUCTS AND COSTS OF RETURN

 

If you exercise your right to cancel, we will only collect the products from the delivery address they were originally delivered to at no additional charge to you and you must make them available to us for collection without undue delay, and in any event not later than 14 days after you informed us of your decision to cancel. If you do not provide the products when arranged, then we may also charge you our direct costs for each failed collection attempt. You agree that we may deduct any costs payable by you under this Clause from any refund which we are obliged to make to you. The products are at your risk until they have been returned to us, and accordingly we recommend that you insure the products accordingly under your household insurance.

 

REFUND

 

If you cancel, we will reimburse to you all payments received from you under the contract with respect to the cancelled product or service, including the price, delivery charges and any other charges.

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