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How it works

A staircase is not only personal to you, it’s unique to your home. Making the right decision is so important. That’s why one of our experienced design consultants will be happy to visit and offer advice to help you select the best styles and materials.

Project Management

Once you have commissioned your Neville Johnson staircase, your designer will give all details of your order to Head Office. Shortly afterwards you will receive a pack from us with all the necessary contact information including the name of your client liaison coordinator. They’ll be on hand to look after you throughout the manufacture and installation of your staircase.

Design and Planning

Whatever the size or shape of your staircase, one of our designers will guide you through the design possibilities, finishes and colour schemes, completely free of charge.

Room Survey

Once you have agreed your drawings with your designer, one of our highly skilled and experienced surveyors will visit your home. They will then perform an in-depth survey of the area and check the finite details to ensure everything will fit perfectly.


At Neville Johnson we employ only the best, time served, experienced craftsmen. Combine that skill with the latest technology and the highest quality materials and the end result is a beautifully crafted, bespoke staircase that adds value to your home.


Our installation teams are acutely aware that they are working in your home and personal space. They will always arrive in a Neville Johnson vehicle and be smartly dressed in uniform. They are highly professional and considerate at all times, using dustsheets and performing any extensive cutting work outside in a convenient and appropriate location.


The environment is important to us as a business. Your Neville Johnson staircase should be built to last without having a negative impact on the planet. We source all our materials, including hand selected wood veneers, from environmentally sustainable sources so you enjoy the very best quality without compromising your environmental ethics.

Everything is Carefully Considered

Whatever you have in mind, our designers can find a solution that suits you. Every aspect of your staircase design, from the style of your interior architecture to more practical considerations, will be discussed before pen is put to paper. Whether you’re looking for a minimal glass design or a traditional timber balustrade, our free design and planning service will ensure your staircase is exactly how you imagined it.

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  • "Added a 'wow' factor to our home!"

    "We are delighted with our new Neville Johnson staircase, the quality of the product and the workmanship are excellent. The fitters worked quickly and cleared up well on leaving. By giving us the opportunity to combine materials, metal and wood, we have been able to create a very personal and unique staircase adding a 'wow' factor to our home!"

    Mr & Mrs E Richard
  • "I am delighted with my Neville Johnson staircase"

    "I am delighted with my Neville Johnson staircase it has made a genuine difference to our entrance hall. The process from start to finish was very efficient with no mess or upheaval. I would definitely recommend them."

    Mr Pickering
  • "The installation team were a pleasure to have in our home"

    "We are absolutely thrilled with the glass panels for our staircase and mezzanine. Neville Johnson were very professional at every stage of the process and the installation team were a pleasure to have in our home. Really pleasant, cheerful chaps who did an excellent job."

    Mrs Wood, Amersham
  • "Very professional service at all times"

    "I am very happy with my Neville Johnson staircase it looks fabulous. The whole process went very smoothly and I would definitely recommend them. Thank you to all the staff at Neville Johnson for their excellent and very professional service at all times."

    Mrs Scarfe, Dorset
  • "No major upheaval and the whole process is unbelievably quick"

    "I am delighted with my new staircase and it has made a huge difference to our home. The Neville Johnson service is a great idea as there's no major upheaval and the whole process is unbelievably quick."

    Mr & Mrs Ridgway
  • "The quality of the product and the workmanship are excellent"

    "We are very pleased with our new Neville Johnson staircase, the quality of the product and the workmanship are excellent."